NOTE: All passwords to access dialogic.com have been reset on Monday, August 22nd, 2022. Please use the Forgot My Password page to reset it.
Interactive Voice Response (IVR) is an automated telephony system that allows the human caller to interact with the system (back end framework) by voice, or a combination of voice and touch tone (DTMF) commands.
IVR systems provide scalability to contact centers which removes the need for human attendants to answer calls. They enable intelligent, segmented call routing based on the information they gather, allowing for faster call resolution.
Intelligent Video Analytics << Previous
Next >> Interconnection Border Control Function (IBCF)
PowerVille IVRPowerMedia XMS
References for the glossary can be viewed by clicking here.